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Privacy Policy of Kawach Foundation

At Kawach Foundation, we are committed to protecting the privacy and confidentiality of our users' personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Collection of Personal Information:

   • When you visit our website or use our services, we may collect certain personal information such as your name, contact details, medical history, and any other information necessary for providing healthcare services.

   • We may also collect information automatically through cookies and similar technologies to enhance your browsing experience and analyze website usage.

2. Use of Personal Information:

   • Your personal information is used primarily to provide you with healthcare services, including responding to patient calls when our customer care team is available to receive them.We may also use your information to improve our services, personalize your experience, and communicate with you about updates, promotions, or important information related to your healthcare.

   • Patient Calls and Consultations:

   • Patient calls will only be responded to when our customer care team is available to receive them. This ensures that you receive timely and efficient support.

   • Customers can purchase medicine or access healthcare services only after providing a proper prescription or undergoing online consultations with our team of doctors at Kawach Foundation.

3. Security Measures:

   • We implement strict security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

   • We use encryption, firewalls, and other advanced technologies to safeguard your data during transmission and storage.

4. Third-Party Services:

   • We may engage third-party service providers to assist us in delivering our services. These providers are bound by confidentiality agreements and are required to comply with applicable data protection laws.

5. Data Retention:

   • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights:

   • You have the right to access, correct, or delete your personal information held by us. You can also opt-out of receiving promotional communications from us at any time.

7. Updates to Privacy Policy:

   • We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for any updates.

8. By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you have any questions or concerns about your privacy or our practices, please contact us at [contact email/phone number].

   Last updated: 1 APRIL 2024​

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Shipping and Delivery Policy

At Kawach Foundation, we are committed to delivering your ordered medicines promptly and efficiently. Please review our shipping and delivery policy outlined below:

1. Address Confirmation: Once an order is placed, we will deliver the medicines to the address provided during checkout. Changes to the delivery address will only be accommodated before the shipment is dispatched. After shipment, no changes can be made to the delivery address.

1. Cancellation and Refunds: If you wish to cancel your order, please do so within the specified cancellation period. Upon cancellation, the refunded amount for the purchased item(s) will be processed within 7 working days. Please note that it may take 10 to 15 days for the refunded amount to reflect in your account, depending on your bank's processing time.

2. Delivery Time: We strive to deliver your medicines in the shortest possible time frame. However, delivery times may vary depending on your location and other external factors. Our team will provide you with an estimated delivery date once your order is confirmed.

3. Shipping Charges: Shipping charges, if applicable, will be communicated to you during the checkout process. These charges may vary based on the delivery location and order size.

4. Delivery Confirmation: Once your order is successfully delivered, we will send you a confirmation email or message. Please ensure that someone is available at the provided address to receive the delivery.

5. Contact Information: For any queries or assistance regarding your order, delivery, or refunds, please contact our customer support team at [contact email/phone number].

By placing an order with Kawach Foundation, you agree to abide by the terms and conditions outlined in this shipping and delivery policy.

Thank you for choosing Kawach Foundation. Your support helps us in our mission to serve the community with essential healthcare solutions.

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Refund and Return Policy

At Kawach Foundation, we strive to provide the highest quality products and services to our customers. If you are not completely satisfied with your purchase, we're here to help.

 

Refunds

1. Medicine Purchases: Due to the nature of medicines and health products, we cannot accept returns or issue refunds for products once they have been dispatched or delivered. This is to ensure the safety and integrity of our products for all customers. However, if you believe there is an issue with the product you received, please contact our customer support team within [number of days] days of receiving your order.

2. Donations/Contributions: Contributions made to Kawach Foundation are non-refundable. We appreciate your support in helping us achieve our mission.

 

Returns

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We may require photographic evidence or other documentation to assess the issue. Once confirmed, we will work with you to replace the product or issue a refund.

2. Incorrect Orders: If you receive an incorrect order, please notify us within [number of days] days of delivery. We will arrange for the correct order to be sent to you or provide a refund for the items received in error.

Contact Us

If you have any questions about our refund and return policy, please contact us at kawachfoundationcustomerservic@gmail.com

 

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Terms and Conditions for Donations and Subscriptions

These terms and conditions govern your donation to and/or subscription with Kawach Foundation. By donating or subscribing, you agree to abide by these terms and conditions in full.

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Donations

1. Eligibility: You must be legally capable of entering into a binding contract to make a donation to Kawach Foundation.

2. Donation Acceptance: Kawach Foundation reserves the right to accept or decline any donation, for any reason and at its sole discretion.

3. Donation Refunds: Donations made to Kawach Foundation are non-refundable. We appreciate your support in helping us achieve our mission.

4. Use of Donations: Donations will be used to support the mission and activities of Kawach Foundation, as outlined on our website and in our promotional materials.

 

Subscriptios

1. Subscription Plans: Kawach Foundation may offer various subscription plans with different benefits and features. By subscribing, you agree to the terms and conditions specific to your chosen plan.

2. Subscription Fees: Subscription fees are charged at the frequency specified in your chosen plan (e.g., monthly, annually). By subscribing, you authorize Kawach Foundation to charge the applicable fees to your chosen payment method.

3. Subscription Renewal: Unless cancelled by you, subscriptions will automatically renew at the end of each billing cycle. You may cancel your subscription at any time through your account settings or by contacting customer support.

4. Subscription Cancellation: You may cancel your subscription at any time, but no refunds will be provided for fees already paid. Your subscription will remain active until the end of the current billing cycle.

 

General

1. Changes to Terms: Kawach Foundation reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

2. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction], and any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

By donating to or subscribing with Kawach Foundation, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

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